GENERAL TERMS AND CONDITIONS FOR INDIVIDUALS
ARTICLE 1 – PURPOSE OF THE CONTRACT
The contract aims to define the terms under which the Service Provider commits to ensure weekly and monthly cleaning for its clients, under the conditions detailed below, especially in the frequency schedule, which is an integral part of the maintenance cleaning contract for individuals (mandatory), including the key handover (optional) and the Checklist (optional).
Maintenance cleaning subscriptions for individuals, take effect upon the signing of the maintenance cleaning contract for individuals.
The Service Provider is obligated to achieve the agreed result concerning the performance described in the maintenance cleaning contract for individuals, as well as in the Checklist, particularly regarding service quality, frequencies, schedules, and rates.
Maintenance cleaning contracts for individuals: type of subscription, contract duration, and termination notice:
SUPREME: / PRO or BASIC* / from 20 hours per month: Minimum 3-month contract with a 1-month termination notice.
SUPER: / PRO or BASIC * / from 16 hours per month: Minimum 3-month contract with a 1-month termination notice.
STARTER: / PRO or BASIC* / from 12 hours per month: Minimum 3-month contract with a 1-month termination notice.
HOURLY: hourly rate / PRO or STANDARD * / subject to availability: No minimum duration or termination notice.
PRO: Individual maintenance cleaning service, including equipment, professional cleaning products, and consumables.
BASIC: Individual maintenance cleaning service without equipment, professional cleaning products, and consumables.
The Service Provider must comply with the checklist, the hourly reports every week,
Both the Service Provider and the Client commit to the following terms as per the individual maintenance cleaning contract:
Checklist: The Service Provider commits to follow the task checklist.
Hourly reports: The Service Provider will provide weekly reports on the hours worked.
Hours in favor of the Service Provider: If contracted hours are exceeded, the additional hours will be recorded and billed in the relevant week.
Hours in favor of the Client: Unused hours can be applied to cleaning and maintenance services during the contract period.
General conditions: Both the Service Provider and the Client agree to abide by the General Conditions set forth in the contract (individual maintenance cleaning contract).
ARTICLE 2 – QUALITY OF SERVICE
2.1. The Service Provider commits to delivering satisfactory service quality based on the following three criteria: Appearance, Comfort, and Hygiene.
2.1.1. Appearance
In general, appearance refers to the external look of a person or thing as perceived by the eye.
In cleaning services, appearance represents the first visual impression of cleanliness and tidiness.
2.1.2. Comfort
Comfort encompasses the factors that contribute to a feeling of well-being.
In cleaning services, comfort is evaluated based on the following factors:
Appearance (as highlighted due to its importance in the previous section),
Sensory perceptions: olfactory (smell) and tactile (touch),
Safety.
Regarding olfactory perceptions, services should eliminate unpleasant odors caused by various types of dirt through the use of appropriate products.
In terms of safety, techniques and products used for cleaning floors must be selected to ensure that no slippery surfaces pose a danger to users, and that they do not increase the risk of fires.
2.1.3. Hygiene
Hygiene refers to the set of practices and principles aimed at preserving health.
In cleaning services, hygiene is based on the sanitation of both surfaces and ambient environments.
2.2 General Provisions
The work will be carried out under the direct responsibility of the Service Provider, who will delegate a manager for this purpose.
The Service Provider may use water and electricity necessary for the work at no cost to them.
The choice and quality of the equipment to be used (as per the household maintenance cleaning contract) are at the sole discretion of the Service Provider.
The work will be performed according to the frequency schedule outlined in Title I – (household maintenance cleaning contract).
2.3 Compliance with Regulations
The equipment and products used by the Service Provider must be of excellent quality and must in no way cause damage to the equipment and installations of the Beneficiary.
They must comply with current regulations regarding hygiene, safety, and the environment, particularly in terms of waste recovery and disposal. Specifically, the cleaning products used must comply with the regulations; any special products used for specific treatments that do not meet standards must be disposed of by the Service Provider.
Generally, in the course of its services, the Service Provider is solely responsible for ensuring compliance with laws and regulations established by the relevant authorities, so that the Beneficiary cannot be held liable in any way.
The Service Provider agrees to indemnify and hold the Beneficiary harmless if the latter is implicated due to the Service Provider’s failure to fulfill its obligations.
2.4 Duration of the Cleaning Service
The duration indicated for a service (e.g., 2 hours, minimum service per each travel/visit) includes the total time required to provide the service and covers:
Arrival of the vehicle and personnel at your address;
Setup and preparation of equipment;
Completion of the cleaning tasks specified in the contract;
Tidying up the equipment and restoring the premises to order;
Storing the vehicle and departure of the personnel at the end of the service.
These elements constitute the actual working time necessary to ensure a complete, professional service in accordance with quality standards.
2.5 Additional Costs
If the personnel need to use a paid parking space to access the Beneficiary’s premises, both the time spent searching for parking and the parking cost will be borne by the Beneficiary.
ARTICLE 3 – SERVICE PROVIDER’S PERSONNEL
The personnel assigned to work on the premises under this agreement will be selected by the Service Provider, who remains solely responsible for the actions of its employees, including any criminal acts they may commit.
The Service Provider commits to hiring only individuals with excellent moral standing.
The Beneficiary reserves the right to demand the immediate replacement of any employee whose behavior is deemed unsatisfactory, particularly due to incompetence, negligence, professional misconduct, disrespect towards clients, or failure to comply with internal regulations or safety instructions.
In such cases, the issues will be formally communicated in writing by the Beneficiary to the Service Provider.
The Service Provider’s personnel will be equipped with appropriate tools and equipment provided by the Service Provider for the execution of their tasks, unless agreed upon such as in cases of choosing a “basic service where by the individual is required to provide the appropriate tools and equipment.
The Service Provider’s personnel must maintain impeccable appearance.
The Service Provider’s personnel will remain its employees at all times, and the Service Provider is responsible for handling all social obligations as required by applicable legislation.
ARTICLE 4 – PRICING – BILLING – ADJUSTMENT
4.1. Pricing
The Service Provider agrees to carry out the services at the hourly rate or monthly subscription specified in the Beneficiary’s contract for cleaning services.
The prices quoted are exclusive of tax and include labor, equipment, and necessary products for proper execution of the services. However, water, lighting, and electricity are to be provided free of charge by the Beneficiary.
The prices also include insurance covering the Service Provider’s liability for any material or bodily accidents that may occur during the service, as defined in the article “LIABILITY – INSURANCE.” If services are not carried out on-site, the corresponding services will not be billed for the corresponding period.
4.2. Billing & Reminder Notices
Invoices will be sent by the Service Provider to the Beneficiary at the end of each month via email. They will be addressed to the company specified in the billing section, article 12.
Payment must be made within 10 days from the invoice date.
If the invoice is not paid within this 10-day period, each reminder notice will be charged additionally to the Beneficiary. The cost for each reminder is CHF 40.00.
As a final measure, legal proceedings for debt recovery may be initiated at the Beneficiary’s expense.
4.3. Exceptional Cases
4.3.1. Any additional service not specified in the standard terms of service will require a specific request from the Beneficiary.
4.3.2. Any temporary modification to the areas to be cleaned (e.g., due to renovations) will result in a one-time adjustment.
4.3.3. Any missed or non-respected appointment (according to the schedule) will be billed*.
4.3.3.A. If you need to cancel or change the date or time of your appointment, please notify us in writing ( whatsapp or email) 48 hours in advance*.
4.3.3.B. In case of illness or accident, please notify us by email and provide proof as soon as possible*.
4.3.3.C. Cancellations made less than 48 hours in advance will be charged the full value of the service*.
This penalty applies exclusively if the Beneficiary fails to comply with points 4.3.3.A and 4.3.3.B.
4.4. Price Adjustment
The hourly rate or subscription is valid until the expiration of the Beneficiary’s cleaning service contract.
Afterward, the rate may be revised jointly between the Service Provider and the Beneficiary once a year for the following year.
The newly negotiated rates will be reflected in an amendment to the cleaning service contract.
Until notice expires, the applicable rates will be those previously in force.
If no agreement is reached within one month of the parties’ meeting, the contract will continue under the same terms and conditions, including pricing. However, either party may terminate the contract unilaterally, without compensation, provided that one (1) month notice is given by email.
No notice is required for changes to the “HOURLY” hourly rate.
ARTICLE 5 – LIABILITY – INSURANCE
5.1. Liability
The Service Provider is fully liable to the Beneficiary and any third parties for any damages of any kind that may be caused by the Service Provider, its employees, or any individuals engaged by the Service Provider to assist or fulfill any obligations under this contract. This liability covers damages that may occur during the service provision or afterward, as a direct or indirect consequence of the services rendered.
The Service Provider guarantees to indemnify and protect the Beneficiary from any claims or legal actions that third parties may bring in relation to this contract. The Service Provider agrees to assume all consequences arising from such claims during the performance of its services.
5.2. Insurance
The Service Provider must obtain the necessary insurance coverage to cover all liabilities arising from the execution of this contract, as outlined in the above liability article.
The Service Provider agrees to provide the Beneficiary with proof of insurance upon request.
The Beneficiary is required to notify the Service Provider by email at 2tkhoo89@gmail.com regarding any incident reports, as well as provide all necessary information, receipts, or invoices related to the claim.
Upon receiving the Beneficiary’s claim, the Service Provider will:
File an insurance claim on behalf of the Service Provider under their professional liability insurance policy.
Cover the cost of the damages upon receiving an invoice or receipt.
The Beneficiary is not entitled to deduct any amounts related to damages from the invoices of the Service Provider.
These insurance obligations, both for the Service Provider and any subcontractors for whom they are fully responsible, do not in any way exempt the Service Provider from its responsibilities as defined in the Liability article. The Service Provider remains fully accountable for damages attributable to them or their subcontractors, even if the financial consequences are not entirely covered by the insurance.
ARTICLE 6 – CONTRACT COMMENCEMENT – DURATION – TERMINATION CONDITIONS
6.1. Commencement
The residential cleaning service contract becomes effective upon its signing.
6.2. Duration
The residential cleaning service contract takes effect upon signing for a period 3 months.
6.3. Renewal
This cleaning and maintenance contract for private individuals is concluded for an indefinite period and may be terminated by either party, provided a one (1) month notice is given, notified by email.
During the automatic renewal period, either party can terminate the contract at any time, following the same notification procedures.
6.4. Early Termination
6.4.1. Termination for Cause
In the event of a failure to fulfill or a breach of any obligation under the residential cleaning service contract by one of the parties, the aggrieved party may immediately terminate the contract without notice and claim damages. This can occur after a written warning (via registered mail with acknowledgment of receipt) has gone unanswered for 8 days.
6.4.2. Enforcement of Services
Additionally, if the services required are not executed, and after a written warning is issued via registered mail, the Beneficiary reserves the right to have the services defined in Article 2 performed by another company of their choice, at the exclusive expense and risk of the Service Provider.
6.4.3. Unlawful Immediate Termination – Definition
Immediate termination is lawful if it is based on just cause.
– Cases: A just cause often refers to conduct contrary to the residential cleaning service contract by one of the parties. The violation of the contract must be based on a fault, and the party terminating the contract must not have committed any fault themselves.
– Consequences: A) Dissolution of the residential cleaning service contract. B) The right to claim damages: The Service Provider is entitled to claim the amount they would have earned until the end of the contract’s term.
ARTICLE 7 – SUBCONTRACTING
The Service Provider is strictly prohibited from subcontracting the services covered by this contract to any third party, whether an individual or an entity, for any reason.
Failure to comply with this essential clause will allow the Beneficiary to terminate the residential cleaning service contract without any compensation or notice.
This contract has been established with specific regard to the person managing the Service Provider’s company. Should this individual leave the company, change positions, or engage in other activities within the company, the Service Provider is obligated to notify the Beneficiary by registered mail with acknowledgment of receipt. The Beneficiary must give explicit consent for the continuation of the services; otherwise, the contract will be immediately void. This provision also applies in the event of any change in the Service Provider’s capital structure, regardless of its scale or nature.
ARTICLE 8 – INFORMATION
The Service Provider commits to providing the Beneficiary with all relevant information. This includes not only information arising from legal, regulatory, or normative obligations but also any information that may be of interest within the context of the relationship between the Service Provider and the Beneficiary.
ARTICLE 9 – CONFIDENTIALITY
The Service Provider commits to not disclosing any information they may become aware of during their activities with the client to any third parties.
ARTICLE 10 – CHANGE OF ADDRESS
For the application of these terms and any related matters, each party elects a respective domicile. The addresses are specified in the heading of the cleaning and maintenance contract; each party must notify the other of any address change.
ARTICLE 11 – JURISDICTION
In the event of a dispute concerning the execution or interpretation of this contract, only the court located at the defendant’s registered office will have jurisdiction.
ARTICLE 12 – INVOICING
If a contract or subscription is concluded, invoicing will be done on the last day of the month. You will receive your invoices electronically for free. Otherwise, any processing and mailing fees will be borne by the client. Our invoices will be made out to T.Khoo Services , located at Marchwartstrasse 64, 8038, Zurich. Payment of all invoices will be due within 10 days from the date of invoicing.
ARTICLE 14 – OUR PRICES
Price Modifications:
The prices shown are indicative and may be changed at any time, without notice, unless there is an existing cleaning and maintenance contract for individuals.Conditions for Modification:
If there is an existing cleaning and maintenance contract for individuals, the prices will remain fixed according to the terms of the contract, unless a price revision is agreed upon in accordance with the contract’s provisions.
ARTICLE 15 – MODIFICATIONS
T.Khoo Services reserves the right to modify these general terms and conditions at any time. Any modifications will be made available on our website.
ARTICLE 16 – FORUM AND APPLICABLE LAW
All contractual relationships are governed by Swiss law. Any disputes arising in connection with this contract will, if possible, be resolved amicably. If an amicable solution proves impossible, the parties agree to submit to the exclusive jurisdiction of the courts at the location of the provider’s registered office and to extend their jurisdiction accordingly.